Cancellation, Return & Refund Policy

Customer-initiated cancellation

Orders may be cancelled within 24 hours of placement for both ready-stock and customized products. Applicable processing, design, or administrative charges may be deducted, and the remaining balance will be refunded to the original payment method.

• Ready-to-ship products: cancellation requests received after 24 hours or after dispatch may not be accepted. Where cancellation is approved as an exception, a deduction of up to 20% of the order value may apply.
• Customized, personalized, or made-to-order products: production may begin shortly after order confirmation. If materials have already been procured or manufacturing has begun, cancellation may still be considered, but deductions ranging from 40% to 60% of the order value may apply depending on the stage of production.

Approved refunds are generally processed within 7–15 business days.

Order modifications

You may request changes to dimensions, finishes, colors, materials, or design specifications within 48 hours of placing an order, subject to feasibility. Requests received after this period may only be accommodated if sourcing and production have not yet commenced, and additional charges may apply.

Email — Sansara.living@gmail.com

Unboxing video requirement

To fairly assess transit damage, manufacturing defects, missing components, or incorrect deliveries, we strongly advise recording an uninterrupted unboxing video from the moment the package is opened until the product has been fully inspected. The recording should clearly show:

• The unopened package
• Packaging materials
• Product condition upon arrival
• Any visible defects or damage

Failure to provide a valid unboxing video may affect our ability to process certain damage-related claims.

Reporting damage or defects

If a delivered item is damaged, defective, incomplete, or significantly different from the confirmed order, notify us within 48 hours of delivery. Claims should include clear photographs, video evidence where applicable, and a brief description of the issue. Please retain all original packaging until the claim review is complete.

Not eligible for return

• Customized or made-to-order products
• Personalized furniture and décor
• Clearance, sale, or discounted items
• Gift cards or vouchers
• Products assembled, installed, used, altered, or damaged after delivery
• Claims lacking sufficient supporting evidence where required

Eligible return situations

Returns may be considered only for verified transit damage, manufacturing defects, or a significant deviation from the confirmed order specifications. To qualify:

• The request must be submitted within 30 days of delivery
• The product must remain unused and in its original condition
• Original packaging, accessories, and purchase documentation must be retained
• The item must pass inspection by our quality team

Return shipping

Unless the return is approved due to a verified manufacturing defect or delivery error, return transportation and logistics costs may be borne by the customer. You may also arrange your own return shipment if preferred.

Refund processing

Once the returned product is received and inspected, approved refunds are generally processed within 7–14 business days to the original payment method. The following charges are typically non-refundable:

• Shipping and delivery charges
• Packaging expenses
• Payment gateway charges
• Cash-on-delivery handling fees (if applicable)

Replacement requests may be approved for transit damage, manufacturing defects, or incorrect product delivery. You may be asked for photographs, videos, and other supporting documentation for verification.

In exceptional cases of severe transit damage, we may offer an advance replacement arrangement. A refundable security deposit of up to 50% of the product value may be required until the original item is collected and verified.

Standard products

Ready-stock products may qualify for replacement, repair, store credit, or refund depending on inspection findings and the nature of the issue.

Customized & made-to-order products

Because customized furniture and bespoke products are manufactured specifically for individual customers, refunds are generally not available once production begins. Where appropriate, we may instead offer:

• Repairs or refinishing
• Replacement of affected components
• Partial remanufacturing
• Alternative resolution options deemed suitable

We reserve the right to cancel an order in circumstances including but not limited to:

• Material unavailability
• Product listing or pricing errors
• Technical system issues
• Suspected fraudulent transactions
• Order verification concerns

Where we cancel an order, any amount received from the customer will be refunded in full within 7 business days.

For products purchased as gifts, any approved credit may be issued as store credit or a gift voucher. Refunds, where applicable, will only be processed to the original purchaser's payment method.

Approved returns may require:

• Original invoice or proof of purchase
• Return authorization details
• Any supporting claim documentation requested by our team

You will receive return instructions after your request is approved.

Due to international shipping regulations, customs procedures, and logistics constraints, international orders are generally non-returnable and non-refundable unless otherwise required by applicable law. Please verify dimensions, specifications, and customization details carefully before confirming an international order.

Every product undergoes multiple quality checks prior to dispatch. As many of our products are crafted using natural materials such as wood, stone, metal, fabric, leather, and resin, minor variations in grain, texture, color, pattern, or finish are inherent material characteristics and are not considered defects.

Sansara Living reserves the right to determine the most appropriate resolution in accordance with this policy. We may update this policy from time to time without prior notice — please check the latest version on our website.

For assistance with cancellations, returns, refunds, replacements, or product support, please reach out to our customer care team.

Email — Sansara.living@gmail.com

Website — www.sansaraliving.com