Privacy Policy

Privacy Policy

Privacy Policy – Sansara Living

At Sansara Living, we respect the trust our customers place in us and are committed to safeguarding their personal information. This Privacy Policy explains how we collect, use, store, process, and protect information when you visit our website, interact with our services, or purchase our products.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

Brand Authenticity & Customer Advisory

Sansara Living products are available exclusively through our official website and authorized sales channels operating under the Sansara Living brand.

Any website, social media page, marketplace listing, or third-party platform claiming to represent Sansara Living without authorization may be fraudulent. Customers are strongly advised to verify the authenticity of any platform before sharing personal details or making payments.

Sansara Living shall not be responsible for purchases, transactions, or disputes arising from unauthorized sources.

Please note:

Product images displayed on our website are intended for reference and illustration purposes.
Since our furniture is crafted from natural wood, variations in grain patterns, textures, knots, and surface appearance are natural and unavoidable.
Epoxy resin finishes may exhibit slight differences in shade, transparency, and visual effect depending on material thickness, pigment concentration, lighting conditions, and finishing techniques.
These natural and handcrafted variations contribute to the uniqueness of each piece and should not be considered defects.

Information We Collect

While using our website, we may collect certain personal and technical information, including but not limited to:

Full name
Mobile number
Email address
Billing address
Shipping address
Payment-related information processed through secure payment partners
Order and transaction history
IP address
Device, browser, and usage information

Information may be collected when you:

Place an order
Create or manage an account
Contact customer support
Subscribe to newsletters or promotional communications
Participate in surveys or feedback programs
Browse or interact with our website

How We Use Your Information

The information collected may be used for the following purposes:

Processing and fulfilling orders
Managing payments, deliveries, and returns
Providing customer support and after-sales assistance
Sending order confirmations, shipping updates, and service notifications
Improving website functionality, products, and customer experience
Conducting analytics and performance assessments
Sending promotional offers and marketing communications, subject to your consent
Detecting and preventing fraud, abuse, or unauthorized activity
Complying with applicable legal and regulatory obligations

Consent

How Consent Is Obtained

When you provide personal information to place an order, complete a payment, arrange delivery, request customer support, or initiate a return, you consent to the collection and use of such information for the specific purpose for which it was provided.

For marketing communications, newsletters, promotional campaigns, and product announcements, we may:

Obtain your explicit consent; or
Provide a clear mechanism allowing you to opt out of such communications.

Withdrawal of Consent

You may withdraw your consent for marketing or other non-essential communications at any time by contacting us at:

customer.support@sansaraliving.com

Upon receiving your request, we will take reasonable steps to discontinue such communications, subject to legal or operational requirements.

Payment Security

Online payments made through our website are processed using secure and trusted third-party payment service providers, including platforms such as Razorpay and other authorized gateways.

To protect customer information:

Sansara Living does not store credit card or debit card details on its servers.
Transactions are processed through encrypted and secure payment systems.
Payment partners are expected to comply with applicable PCI-DSS security standards and industry best practices.

Third-Party Services

To operate our business efficiently, we may engage trusted third-party service providers. These may include:

Payment gateway providers
Shipping and logistics partners
Marketing and communication service providers
Analytics and website performance platforms
Customer support and CRM service providers

Such third parties receive only the information necessary to perform their designated services and are expected to handle such information responsibly.

If you access external websites through links provided on our platform, the privacy practices of those websites shall govern your interactions. Sansara Living is not responsible for the privacy policies, content, or practices of third-party websites.

Cookies & Analytics Technologies

Our website uses cookies, pixels, and similar technologies to improve functionality and user experience.

These technologies may be used to:

Maintain login sessions
Store user preferences
Understand browsing behavior
Measure website performance
Improve website navigation and functionality
Analyze visitor traffic and engagement

Cookies generally do not identify users personally across unrelated websites.

Most browsers allow users to disable or manage cookies through browser settings; however, doing so may affect certain website features and functionality.

Data Security

Sansara Living implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

Security measures may include:

Secure server infrastructure
Encryption technologies
Access control systems
Restricted employee access to sensitive data
Regular monitoring and security assessments

While we strive to maintain high security standards, no online platform can guarantee absolute security.

Disclosure of Personal Information

We may disclose personal information where necessary:

To comply with applicable laws, regulations, legal proceedings, or governmental requests
To protect the rights, property, or safety of Sansara Living, its customers, or the public
To investigate fraud, security incidents, or misuse of our services
To enforce our Terms & Conditions and other policies

Any such disclosure shall be limited to what is reasonably required under the circumstances.

Your Rights

Subject to applicable law, you may have the right to:

Access personal information held by us
Request correction of inaccurate or incomplete information
Request deletion of personal information where permissible
Withdraw consent for marketing communications
Restrict or object to certain processing activities
Request information regarding how your data is being used

To exercise any of these rights, please contact us at:

customer.support@sansaraliving.com

Age Requirement

By accessing or using this website, you confirm that you are legally capable of entering into binding agreements under applicable law or are using the website under the supervision of a parent, guardian, or legally authorized representative.

Changes to This Privacy Policy

Sansara Living reserves the right to revise, update, or modify this Privacy Policy at any time to reflect changes in business practices, technology, legal requirements, or operational needs.

Any revised version will be posted on this page and shall become effective upon publication. Users are encouraged to review this Privacy Policy periodically to stay informed about how their information is protected.