Shipping Policy & Delivery Information

Shipping Policy – Sansara Living

At Sansara Living, we take great care in ensuring that every handcrafted furniture and décor piece reaches our customers safely and in excellent condition. Each order is carefully inspected, securely packed, and shipped through trusted logistics partners to provide a smooth and reliable delivery experience.

This Shipping Policy outlines our shipping practices, delivery timelines, and customer responsibilities related to product deliveries.

  1. Serviceable Locations

Sansara Living currently offers delivery services across most locations within India.

We provide free standard shipping on eligible orders across India. However, deliveries to certain ODA (Out of Delivery Area) locations may attract additional courier charges depending on the delivery destination.

At present, we do not offer direct international shipping through our website.

For remote, non-serviceable, or difficult-to-access pin codes, delivery timelines may be extended, or alternative shipping arrangements may be required. In such cases, our team will contact you with the available options before dispatch.

  1. Packaging & Quality Assurance

Every product is packaged with care to minimize the risk of damage during transportation.

Our packaging process may include:

  • Protective wrapping and cushioning materials
  • Reinforced outer packaging where required
  • Secure handling during loading and transit
  • Comprehensive quality inspection prior to dispatch

Each order undergoes a final inspection to ensure it meets our quality standards before leaving our facility.

  1. Shipping Charges

Standard shipping within India is generally provided at no additional cost.

However, additional charges may apply under specific circumstances, including:

  • Deliveries to ODA (Out of Delivery Area) locations
  • Customer-requested exchanges or replacements not related to product defects
  • Shipping address modifications after order processing
  • Return shipments initiated by the customer
  • Approved cancellations after dispatch

What is an ODA Location?

ODA (Out of Delivery Area) locations are regions that fall outside the regular service network of courier companies. These areas are often remote, semi-rural, or require special delivery arrangements.

Additional Charges for ODA Deliveries

If your delivery address falls within an ODA zone, our logistics partner may levy an extra shipping fee. Any such charge will be communicated and confirmed with you before dispatching the order.

Wherever applicable, all additional charges will be disclosed transparently before processing your request.

  1. Dispatch & Delivery Timelines

Delivery schedules vary depending on factors such as:

  • Product category
  • Production requirements
  • Customization specifications
  • Delivery destination

Estimated dispatch and delivery information is generally provided on the respective product page.

For customized or made-to-order furniture, manufacturing timelines may vary depending on design complexity and material availability. Once your order is confirmed, our team will share updated timelines via email, phone call, WhatsApp, or SMS.

Orders destined for ODA locations may require additional transit time beyond the standard delivery estimate.

  1. Delivery Hours

Our delivery partners generally operate during the following hours:

Monday to Saturday
9:00 AM to 7:00 PM (IST)

Deliveries are typically not scheduled on Sundays or public holidays unless otherwise arranged by the logistics provider.

Occasionally, delivery schedules may be affected by circumstances beyond our control, including:

  • Severe weather conditions
  • Transportation delays
  • Government restrictions
  • Public disturbances or strikes
  • Natural disasters and other force majeure events

In such situations, we appreciate your understanding and patience.

  1. Shipment Tracking

Once your order has been dispatched, tracking details will be shared through email, SMS, or WhatsApp, wherever applicable.

Customers can use the provided tracking information to monitor shipment movement and view the latest delivery updates from the courier partner.

  1. Cancellation After Dispatch

Orders that have already been dispatched and handed over to the courier partner may not be eligible for cancellation.

In exceptional situations where a cancellation request is approved after shipment:

  • Applicable processing deductions may be applied.
  • Payment gateway and transaction-related charges may be deducted.
  • Return shipping expenses, where applicable, shall be borne by the customer.

Any eligible refund will be processed in accordance with our Cancellation, Return & Refund Policy.

  1. Changes to Orders or Delivery Address

Customers may request modifications to their order details or shipping address before the order is dispatched.

Once an order has been shipped, modifications may not be possible due to logistics limitations.

To request any changes, customers should contact our support team and provide their order reference number at the earliest opportunity.

  1. Delivery Inspection & Customer Responsibility

Customers are encouraged to inspect the package carefully upon delivery.

Before accepting the shipment, please verify that:

  • The packaging appears secure and unopened.
  • There are no obvious signs of external damage.
  • The shipment appears complete and intact.

If significant damage to the outer packaging is observed, customers are advised to refuse delivery and immediately notify our support team so that appropriate assistance can be provided.

  1. Customer Support

For assistance regarding shipping, tracking information, delivery timelines, address updates, or other shipping-related queries, please contact our customer support team.

Sansara Living Customer Support

Email: customer@sansaraliving.com

Support Hours

Monday – Saturday
10:00 AM – 6:00 PM (IST)